Introduction to Soft Skills

Mila IT Centre - Workshop 4 Executives
Handout - C. Radhakrishnan

“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.”
Daniel Goleman, PhD.

GOOD PERSONALITY
Attributes of a person with “Good personality”?
 Good physique
 Pleasing manners
 Personal and Professional integrity
 Trustworthiness and reliability
 Good control over body and mind

PERSONAL BENEFITS OF EMOTIONAL INTELLIGENCE
 Greater career success
 Stronger personal relationships
 Increased optimism and confidence
 Better health

PROFESSIONAL BENEFITS OF EMOTIONAL INTELLIGENCE
 Effective leadership skills
 Improved communication
 Less workplace conflict
 Better problem solving skills
 Increased likelihood of promotion

THE FIVE ESSENTIAL COMPETENCIES
A) Relate to Ourselves – 1) Self-Awareness – 2) Self-Regulation – 3) Self-Motivation
B) Relate to Others – 1) Empathy - 2) Effective Relationship

8 MENTAL STEPS TO SELF-MOTIVATION
 Use visual motivators: Inspirational quote or poster - Cartoon or joke
 Keep positive friends: Those support and build you up
 Read and listen well: Books and tapes
 Positive self-talk: Be your own best encourager
 Life can be tough -get used to it: Life is not always fair; it’s rarely easy. Stop thinking life should be easy.
 Keep a positive attitude: Choose your attitude towards your circumstances.
 Take a break: Take some time to re-charge your emotional and spiritual batteries.
 Share with others: Once you are motivated yourself, start motivating others. It will drive you to new heights of accomplishment!

Ten Commandments of Human Relationships
1. Speak to People
2. Smile at People
3. Call People by Name
4. Be Friendly and Helpful
5. Be Cordial
6. Be Genuinely Interested In People
7. Be Generous With Praise
8. Be Considerate
9. Be Alert
10. Have a Good Sense of Humour
 Don't take yourself too seriously. When you add lots of patience, and humility, you will have a recipe for enduring success.

EMOTIONAL INTELLIGENCE MAP
Self-Awareness
Emotional Awareness
Accurate Self-Assessment
Self-Confidence
Self Management
Self Control
Trustworthiness
Conscientiousness
Adaptability
Innovation
Motivation
Achievement Drive
Commitment
Initiative
Optimism
Empathy
Developing Others
Service Orientation
Leveraging Diversity
Political Awareness
Social Skills (Relationships)
Influence
Communication
Conflict Management
Leadership
Change Catalyst
Building Bonds
Collaboration & Cooperation
Team Capabilities
THE MOST IMPORTANT PERFORMANCE DIMENSIONS BEING SOUGHT BY
PROSPECTIVE EMPLOYERS
 #1 = Interpersonal Skills
 #2 = Ethics and Integrity 80%
 #3 = Leadership
 #4 = Perseverance
 #5 = Knowledge ------------- 20%

THANK YOU FOR YOUR THOUGHTS, REACTIONS, & SUGGESTIONS
You can always email me for clarification or assistance.
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